Effective Date: 01.01.2026

1. Introduction

mystays.asia (“Website”, “Platform”, “we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, process, and protect your information when you use our website and services.

By accessing or using mystays.asia, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

2. Information We Collect

We collect information that is necessary to provide our services, improve user experience, and comply with legal obligations. The information collected may include:

2.1 Personal Information

• Full name

• Email address

• Phone number

• Nationality

• Identification documents (if required for verification)

• Payment information (e.g., card details, bank information)

• Address (for billing or verification purposes)

2.2 Booking and Transaction Data

• Booking details (property, dates, number of guests)

• Payment and transaction records

• Cancellation and refund history

2.3 Usage Data

• IP address

• Device information (device type, browser, operating system)

• Pages visited and time spent

• Clicks, searches, and navigation behavior

• Location data (if enabled on your device)

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience and analyze website performance. This includes:

• Essential cookies (required for website functionality)

• Performance cookies (for analytics and usage tracking)

• Functional cookies (to remember preferences)

• Advertising cookies (to deliver relevant offers)

3. How We Use Information

We use your data for the following purposes:

• To provide and manage bookings and services

• To verify identity and prevent fraud

• To communicate with users (confirmation, updates, support)

• To improve our website and services

• To personalize user experience and recommendations

• To process payments and manage refunds

• To comply with legal obligations and regulations

• To support marketplace operations (connecting operators with vendors)

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party service providers who assist in payment processing, verification, customer support, marketing, and website maintenance.

4.2 Operators and Property Owners

Booking and guest information may be shared with property operators to manage reservations and guest services.

4.3 Vendors and Partners

With your consent, we may share data with vendors and partners to support service delivery.

4.4 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect our rights and safety.

5. Data Storage and Security

We take data security seriously and implement appropriate measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data

• Secure servers and access controls

• Regular security audits and monitoring

• Restricted access to personal data within our organization

6. Data Retention

We retain personal data only as long as necessary to:

• Provide services and fulfill contractual obligations

• Comply with legal and regulatory requirements

• Resolve disputes and enforce agreements

• Improve and maintain our services

Once data is no longer required, we will securely delete or anonymize it.

7. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete information

• Request deletion of your data (subject to legal requirements)

• Object to or restrict processing of your data

• Request portability of your data

• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the details provided below.