Dispute Resolution Policy

Effective Date: 01.01.2026

1. Scope

This Dispute Resolution Policy governs all disputes arising between users, including guests, operators, vendors, and the Platform.

2. Resolution Procedure

Step 1: Negotiation and Internal Resolution

Parties shall first attempt to resolve the dispute through the Platform’s support channels within 14 days of the dispute arising.

Step 2: Mediation

If unresolved, parties agree to submit the dispute to mediation administered by the Asian International Arbitration Centre (AIAC). Mediation shall be conducted in Kuala Lumpur, Malaysia.

Step 3: Arbitration

Should mediation fail, the dispute shall be finally resolved by arbitration under the AIAC Rules. The arbitration shall be conducted in Kuala Lumpur, Malaysia, and the decision of the arbitrator shall be final, binding, and enforceable in any court of competent jurisdiction.

3. Interim Relief

Nothing in this Policy prevents a party from seeking interim or injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

4. Contact

Dispute-related inquiries should be directed to:

admin@mystays.asia