Booking Policy

Effective Date: 01.01.2026

1. Introduction

This Booking Policy governs all reservations made through the mystays.asia platform. It applies to all guests, property operators, and third-party service providers using the Website.

By booking through mystays.asia, you agree to comply with this Booking Policy.

2. Booking Process

• Guests may search, select, and book accommodations listed on mystays.asia.

• Booking confirmation is subject to property availability and operator approval (where applicable).

• The booking is only confirmed once payment is completed and a confirmation notification is issued.

3. Pricing and Charge

• Prices displayed on mystays.asia are set by property operators.

• All charges, including taxes and fees (if any), will be clearly displayed before booking

confirmation.

• The platform may display service or platform fees if applicable, which will be

transparent and disclosed before payment.

4. Payment Method

• Payments may be processed through secure online payment gateways or directly between the guest and operator (depending on the property).

• Payment details must be accurate and valid.

• Failure to complete payment may result in booking cancellation.

5. Booking Confirmation

Once payment is received and verified, a booking confirmation will be sent to the guest via email or platform notification. The confirmation will include:

• Property name and address

• Check-in and check-out dates

• Number of guests

• Total charges and payment details

• Booking reference number

6. Cancellation & Modification

6.1 Cancellation

• Cancellation terms are set by the property operator and will be displayed at the time of booking.

• Guests must follow the property’s cancellation policy for refunds and cancellations. 

 

6.2 Modification

• Changes to booking dates, guest numbers, or property selection must be requested through the platform or directly with the operator.

• Modifications are subject to availability and may incur additional charges.

7. No-Show Policy

• A “no-show” occurs when a guest fails to check in without prior cancellation or communication.

• No-show charges may apply as per the property’s policy.

8. Booking Restrictions

The following bookings are not permitted:

• Fraudulent or misleading bookings

• Bookings for illegal activities

• Bookings that violate the property’s rules or local laws

• Bookings made under false identities

9. Responsibilities

9.1 Guest Responsibilities

Guests must:

• Provide accurate information

• Comply with property rules and local laws

• Respect the property and neighbors

• Ensure safe and lawful use of the accommodation

• 9.2 Operator Responsibilities

Operators must:

• Maintain accurate property listings

• Provide truthful information about the property

• Honor confirmed bookings

• Ensure safe and secure accommodation

10. Disputes

Any disputes regarding booking, payment, or property conditions should be raised through the platform’s support system. If unresolved, disputes will follow the Dispute Resolution process outlined in the Terms of Use.

11. Changes to the Booking Policy

We may update this policy from time to time. Any changes will be posted on the Website with an updated effective date. Continued use of the platform implies acceptance of the updated policy.